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Author archive for Performance Grapevine

  • Frustrating Call

    Tommy Wants-To-Please: Frustrating Call-Ins

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    The most professional approach to avoid client call-in interruptions is to set mutually convenient telephone appointments.  Just ask Tommy....

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  • Symptoms

    Do You Have The Symptoms?

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    By Cindy Griffith Meet my cat Brodie who sits on my desk most of the day listening to me...

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  • Finding Quiet Time

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     by Cynthia Whitmer Griffith I remember outdoor recess at elementary school I played as hard as I could during...

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  • Tommy Wants-to-Please: Recognize this guy?

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    The phone rings and Tommy answers it, ready to respond to any request.  An email alert pops up on...

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  • Stop Asking, Who Knows Where the Time Goes? An Entrepreneur’s Guide to Focus.

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    The following is a reprint of the original article which appeared in Entrepreneur Magazine on July 22, 2014 by...

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  • CB Tips

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    Teleconsulting: Create a differentiated Personalized Relationship experience for clients and make every call relationship-focused rather than a single-purposed contact....

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  • Meet Tommy Wants-to-Please

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    Meet Tommy Wants-to-Please. He plays a starring role in today’s Interruption Culture. He’s also a lead character in The Time...

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  • Spring INTO Forward

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    By Cindy Griffith Spring is always very hectic for me as I try to repair the damage that occurs...

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  • Emotional Intelligence Gives Strength to Leadership

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    Working for an emotionally unintelligent manager, or organisation, is akin to working in hell. If you’re not sure what...

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  • When Plans Fly out the Window

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    By Cindy Leverich . Earlier this year my frustration level reached an all-time high. I have aggressive goals and project...

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