Teleconference: The Art of Open-Ended Questions and Statements
Date: Tuesday, October 21, 2025
Duration: 1 Hour
This workshop explains the benefits of open-ended questions and statements. The payoff will be approaching interactions as more than simply transactions, uncovering hidden needs, building trust, and empowering clients.
HIGHLIGHTS
· The logic behind asking better questions for key product areas of borrowing, savings, checking, and digital products. Then, contrasting an open-ended question or statement with a closed-ended question.
· Creating open-ended questions and statements for scenarios in the four financial categories.
· The learner is provided with actions they should take after the workshop.
Who Should Attend: The Art of Open-Ended Questions and Statements will benefit bankers and those who manage and coach employees in the branch environment.